Help for store owners

Shipping times

Where shipping times and costs come from, and why they're always estimates.

Estimates, not promises

  • Shipping times come from the supplier. They are the supplier's estimates, not promises: suppliers can ship late or run out, and carriers can be slow.
  • Pastefront never promises a delivery date, and the claims check keeps delivery promises out of your store's copy.
  • Where a store or an email shows a delivery time, it's labelled as the supplier's estimate.
  • Stores ship to US addresses only for now.

Shipping cost and the price

  • When you import a CJ product, Pastefront asks CJ for a shipping quote to the US for each option, and takes the cheapest method that arrives within 20 days, or the fastest if none does.
  • Shipping is included in the price buyers see. Checkout charges that price and nothing more for shipping.
  • With no quote (AliExpress products, for now) the dashboard says so and never shows it as free shipping.
  • Suggested prices also leave room for an import duty estimate: 30% for items from China and Hong Kong, 0% for items from US warehouses and 10% from anywhere else. It's an estimate, not a customs calculation.

Slow shipping

If the supplier's estimate for a product is over 12 days, the dashboard warns you before you build. When the shipping time isn't known, going live asks you to acknowledge that first.

Not answered here? Write to hello@pastefront.com.

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